August – Join the Pack
How can we help?
Questions about your account, dog profile, shared access, Messages, Posts, Playdates, Local Events, notifications, or location settings? The August team is here to help.
Email August SupportContact us
Send support requests to:
customer.service.august@gmail.comWhen possible, include the email associated with your August account, your phone model, your operating-system version, what you tapped before the problem happened, and a screenshot or screen recording.
Never send us your password, verification code, payment information, or other sensitive personal information.
Popular help topics
- Creating or editing a dog profile
- Joining a dog that has already been created
- Sharing a dog with a Primary Owner or Co-owner
- Messages, Posts, Playdates, and Local Events
- Notifications, location access, and Nearby
- Closing, restoring, or deleting an account
Reporting and blocking
You can report a dog, profile, Post, or comment from its options menu. You can also block a dog from that dog’s profile. Reports are private and reviewed by the August team.
Account controls
To temporarily close or permanently delete your account, open Settings → Account Management in August.
Safety and emergencies
August is not an emergency service. If a person or animal is in immediate danger, contact local emergency services, animal control, or a veterinarian.